D ocumentation  
 

Step 4 in the SPIDER model: 

Training Documentation
I
n order to be able to track the training process and learn the most from it, documentation is necessary. It is important to realize that no single record-keeping form can capture every piece of information. The best approach is to begin by asking the team members that will be doing the training what questions they want to be able to answer with the training records. List and prioritize the information that is desired. Create a test form (prototype) that best provides a format to collect the information. After a couple of weeks, review the information that has been gathered. Does this information answer your initial questions? It can then be useful to identify what information can be put into a quantitative (numerical) form. Numerical information that has been placed into a graph form is easy to review for trends over time. For the records to be reliable, the people using the form need to define all terms and make sure that there is agreement among those who are recording information. The development of a documentation system requires some initial design time. This time is better spent on the front end of a project instead of changing the records frequently over time. Record forms and rating scales that are changed frequently become less useful for tracking trends over time.

 

Above: Keeper training shoulder presentation with a gorilla, off exhibit.

At Disney’s Animal Kingdom® Theme Park training records are designed by the area teams, and vary slightly across the park. Typically, the documentation tracks the trainer, the animal, and the behavior trained. Occurrences of aggression are noted and described. Likert scales (e.g., 1-5 scale) are used to assess the animal’s response to training. Further, in some cases the trainer is required to assess progress towards goal on a 1-10 scale. These assessments allow us to estimate the animal’s (and the trainer’s) learning curve.

For some helpful tools in creating your own documentation system see the link below.
Example Documentation F
orm
   

 

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